Terms of Use

Ordein is software as a service for appointment-based businesses such as dental and aesthetic clinics, beauty and hair salons, barbershops, spas and gyms. It includes modules for appointments, customer records, invoicing and payments, stock, CRM, reports and an AI Assistant; the modules available depend on your plan and type of business.

We may add, change or remove features to improve the Service, and we give reasonable notice of significant changes.

You must give accurate information and keep your login details confidential. You are responsible for everything done under your account and by the staff you invite.

The data you enter into Ordein belongs to you or your business. You are responsible for its accuracy and for having a lawful basis to process it, including any health data and your customers’ consent where it is required.

Where Ordein processes your customers’ personal data, it does so as your processor, on your instructions and as described in our Privacy Policy.

You must not use the Service unlawfully, infringe the rights of others, send unsolicited messages, or try to break or get around its security.

The AI Assistant and AI campaign drafts produce answers and suggestions from your data, and they can be wrong. Check important figures yourself; clinical and business decisions remain yours. AI-drafted ad campaigns are created paused and never go live without your approval.

You can use a free account. Paid plans are billed monthly or yearly at the price shown when you order or agreed with our sales team, plus any applicable taxes.

Unless agreed otherwise, subscriptions renew automatically at the end of each period. If a payment fails, we may suspend or limit access until it is settled.

The Ordein software, design, brand and content belong to Ordein or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, reverse engineer or resell it.

We make reasonable efforts to keep the Service available and working correctly, but we do not guarantee that it will be uninterrupted or error-free. We announce planned maintenance in advance where possible, and we are not responsible for outages caused by events beyond our reasonable control.

The Service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of data, profit or revenue.

Our total liability for any claim is limited to the fees you paid for the Service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

You can cancel your subscription in line with your plan. We may suspend or close an account for a serious breach of these Terms, non-payment or unlawful use.

After termination you can export your data for a reasonable period; it is then deleted, except where the law requires us to keep it.

These Terms are governed by the laws of the Republic of Türkiye, and the courts of Istanbul have jurisdiction. This does not affect any mandatory consumer or data protection rights you have in your own country.

ORDEİN YAZILIM VE DANIŞMANLIK LİMİTED ŞİRKETİ

Address: Büyükdere Caddesi, Levent Mahallesi, Çayırçimen Sokak, Emlak Kredi Blokları A2 Blok, Apt. No: 3/39 (Ofis No: 8), PK: 34330, Beşiktaş / İstanbul

Email: destek@ordein.com